Bettingsite FAQ — Answers to All Your Questions

KYC verification on Bettingsite is a one-time process. It is mandatory before your first withdrawal.

Required documents:

• Identity Document (any one of the following): National ID Card (NID), Passport, or Driving License.
• Proof of Address (if required): Utility bill or bank statement (within the last 3 months).
• Selfie: In some cases, you may be asked to submit a selfie holding your ID document.

How to deposit:

• Log in → Profile → go to the "KYC Verification" section.
• Upload a clear photo or scan (JPG/PNG, max 5 MB).
• After your deposit, it typically takes 12–24 Hours verification is completed.

Step-by-step withdrawal process:

• Log in → Go to the "Cashier" or "Withdrawal" section.
• Select your payment method (bKash, Nagad, or Bank).
• Enter the amount and confirm the recipient's number.
• Clicking "Confirm" will begin processing your request.

Processing time:

• bKash & Nagad: 5 to 15 minutes (usually instant).
• Bank Transfer: 1 to 4 hours.
• First Withdrawal: Once KYC verification is complete, future withdrawals will be processed faster.

Limits: Minimum ৳500, maximum ৳50,000 per day (bKash/Nagad). VIP members enjoy higher limits.

Wagering or rollover means you must place bets a set number of times on your bonus funds before you can withdraw.

Example: You deposit ৳1,000 and receive an additional ৳1,000 as a 100% bonus. A 30x wagering requirement on the bonus means:

• ৳1,000 (Bonus) × 30 = ৳30,000 must be wagered in total.
• This ৳30,000 doesn't need to be wagered all at once — you can spread your bets across different games over time.
• Once the conditions are met, your bonus balance will be converted to real balance.

Which games count toward wagering: Most slots contribute 100%. Some table games may count for 20–50%. Check the promotions page for full details on each bonus.

You can track your current wagering progress in the "Bonus" section of your dashboard.

Change Mobile Number:

• Log in → Profile icon → "Account Settings".
• Enter your new mobile number under the "Contact Information" section.
• An OTP will be sent to the number — enter it to confirm.

Changing email address: Similarly, go to Settings, enter your new email address, and click the verification link.

Changing name or date of birth: Once KYC verification is complete, your name cannot be changed directly — as it is verified against your identity documents. Please contact support, explain the reason for the correction, and submit the relevant documents. If everything checks out, the update will be processed within 24–48 hours.

You can play Bettingsite on a mobile browser without downloading any app. The website is built with a responsive design and automatically switches to mobile view on smaller screens.

Best browser performance:

• Android: Chrome or Firefox works best.
• iPhone/iPad: Both Safari and Chrome are supported.
• Keep your browser up to date — outdated versions may cause issues with live games.

What You Get on Mobile: Live Casino, slots, Sports Betting — all games. Deposits, withdrawals, bonus claims — all features fully supported.

For fast loading and smooth live games, use a reliable internet connection (4G or Wi-Fi).

Bettingsite's bet settlement rules for cancelled or suspended matches are as follows:

• Match fully cancelled: All bets are voided and the full original stake is refunded — regardless of the outcome.
• Cancelled after the designated overs or time has elapsed: In cricket, if the Duckworth-Lewis method or an official board ruling applies, bets are settled according to that result.
• Live Bet: If a match is abandoned mid-way, bets are generally settled based on the last confirmed score — though specific market rules may vary.
• Abandoned Tournament (No Participants): All bets void.

Refunds are typically 24-Hour The amount is returned to your account within the stated period. Your betting history will show a "Void" or "Cancelled" status.